Grievance Officer
In accordance with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules made thereunder), Gheun Tak Private Limited — which operates the restaurant brand Nati — has appointed a Grievance Officer to receive and address complaints and requests from users of the website nati.food and guests whose personal data we hold.
Grievance Officer
Name: Rahul Dhavale
Role: Grievance Officer, Gheun Tak Private Limited
Email: privacy@gheun-tak.com
What you can raise with the Grievance Officer
You can contact the Grievance Officer to:
- exercise your rights under the DPDP Act (including access, correction, erasure and nomination);
- withdraw consent you have previously given for the processing of your personal data — for example a reservation you no longer wish us to hold, or marketing;
- report concerns about the way we handle your personal data, including your reservation details;
- report content on the Site that you believe is unlawful or infringes your rights;
- raise any other grievance relating to the Site or our handling of your data.
How to contact
The fastest way to reach the Grievance Officer is by email at privacy@gheun-tak.com. Please include:
- your name and the best email address to reply to;
- a clear description of your request or grievance;
- any information that helps us identify the personal data or content in question (for example the date and name of a reservation).
Our response
We aim to acknowledge grievances promptly and to respond within the timeframes required by applicable law. Where your grievance cannot be resolved to your satisfaction, you may escalate it to the Data Protection Board of India or, if you are outside India, to your national data-protection supervisory authority.
Updates
The identity and contact details of the Grievance Officer may change from time to time. The current details are always those published on this page.
Nati is a brand operated by Gheun Tak Private Limited · CIN U56100GA2026PTC018157 · Bel Air Condo Building, Bolshe Circle, Margao, South Goa 403601, Goa, India